Privacy policy.
Grief Glow values privacy and trust. This Privacy Policy explains how information is collected, used, and protected when visiting www.griefglow.org, participating in programs, making donations, joining the community, or interacting in any way.
By using the Website or Services, all users 18 years and older agree to this Privacy Policy. Questions can be sent to info@griefglow.org, or for urgent matters, lylak@griefglow.org.
Information Collected
Information may be collected to connect with and support the community.
Provided Directly
• Donations or merchandise purchases
• Email sign-ups for updates, resources, or events
• Participation in chatrooms or contribution of stories
• Contact via forms, email, or social media
This may include name, email address, payment information (handled securely by third-party processors), and shared personal stories or comments.
Collected Automatically
Basic technical information may be collected through Google Analytics for Nonprofits:
• Pages visited and time spent
• Browser type and device information
• General geographic location (city-level)
This helps improve the Website and user experience. It does not identify individuals personally.
Chatroom Privacy and Community Guidelines
The Website includes a chatroom powered by RumbleTalk. Messages and usernames are visible to all participants. Respectful engagement is expected at all times.
Any language that is harmful or threatening to others, or to oneself, may be reported to law enforcement.
RumbleTalk may collect limited technical data (such as IP addresses). Learn more here: www.rumbletalk.com/privacy-policy.
Grief Glow reserves the right to remove content or suspend access to maintain a safe and supportive environment.
Donations and Shop Purchases
Donations and merchandise purchases are processed securely through Squarespace Pay. Grief Glow does not store full payment details. Squarespace handles all payments securely according to industry standards.
Use of Information
Information is used to:
• Send updates, resources, and event information (for those opted in)
• Process donations or purchases and issue receipts
• Improve programs and Website experience
• Maintain a safe and supportive community
Information is never sold or rented.
Cookies and Analytics
Cookies help understand site activity, recognize repeat visitors, and measure engagement. Browser settings can be adjusted to decline cookies, though some features may not function as intended.
Data Sharing and Third-Party Services
Information may be shared only when necessary to provide Services, including with:
• RumbleTalk (chatroom)
• Squarespace (website hosting and payments)
• Google Analytics (website insights)
Each third party follows its own privacy practices.
Data Retention
Information is retained only as long as necessary to fulfill the purpose for which it was collected. Requests for deletion can be sent to info@griefglow.org, or for urgent matters, lylak@griefglow.org.
Sensitive Content Disclaimer
Grief Glow is a community built around grief support. Some content may be emotional or triggering. The Website and chatroom are for community support and connection only. For immediate help, contact local or national helplines.
Age Requirement
The Website and Services are open to all adults 18 years and older. Users under 18 are not permitted to provide personal information or participate in the community.
Security
Reasonable measures are taken to protect information through encryption, secure servers, and trusted third-party platforms. Absolute security cannot be guaranteed.
User Rights
Users may:
• Access personal data held
• Update or correct information
• Unsubscribe from communications
• Request deletion of data
Requests can be sent to info@griefglow.org, or for urgent matters, lylak@griefglow.org.
Updates to This Policy
This Privacy Policy may be updated to reflect changes in technology, laws, or operations. Updates will
always be posted with a revised "Last modified" date.
Contact Information
Urgent matters:
© Grief Glow 2025. All rights reserved. Grief Glow is a registered nonprofit organization. EIN: 33-2001065
Last Modified November 14, 2025